POS System
MobileSync POS gives retailers, restaurants and service businesses one clear place to record sales, manage stock, monitor cashiers and review performance.
Explore Solutions →Solutions hub
MobileSync solutions for communication, payments and operations in Kenya.
Explore the option that matches your team: reaching customers, automating payment confirmation, serving users without internet, distributing airtime or replacing manual systems.
ISP Billing System
The MobileSync ISP Billing System helps internet providers manage recurring monthly packages, customer renewals, payment follow-up and network access.
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Bulk SMS
Bulk SMS helps Kenyan teams send high-volume customer messages for alerts, reminders, promotions and transactional updates.
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MPESA Integration
MPESA integration connects payment events to business systems so teams can reduce manual confirmation, send acknowledgements and update records faster.
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Bulk WhatsApp
Bulk WhatsApp supports richer customer communication where businesses need conversational updates, campaign messages or guided customer care.
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USSD Services
USSD services give customers a simple dial-in menu for self-service tasks without requiring mobile data or a smartphone app.
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SMS Shortcodes
SMS shortcodes create a memorable two-way channel for customers to send feedback, votes, survey responses or enquiries.
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Bulk Airtime
Bulk airtime helps organizations distribute airtime to many recipients for rewards, incentives, staff support or campaign fulfilment.
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Systems Development
Systems development helps businesses replace fragile spreadsheets, disconnected tools and manual handoffs with software built around real operations.
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IT Consultancy
IT consultancy helps leaders make clearer technology decisions before they commit budget to systems, integrations or operational changes.
Explore Solutions →Choosing a solution
Start with the process slowing your team down.
That may be checkout and stock control, monthly ISP renewals, manual M-PESA confirmations, missed customer messages, limited mobile access or scattered records. MobileSync starts with the problem, then recommends the right connected service.
Messaging
For customer communication
Use Bulk SMS, Bulk WhatsApp or shortcodes when customers, members, students, patients or staff need reminders, alerts, feedback channels or campaign messages.
Payments
For payment follow-up
Use MPESA integration when finance, support or operations departments need faster acknowledgements, fewer manual checks and clearer reconciliation records.
Operations
For daily operations
Use systems development or IT consultancy when spreadsheets, disconnected tools or manual approvals are slowing service delivery and reporting.
CAPABILITY MATRIX
Solution Capability Matrix
| Capability / Channel | Mobile Reach | Data Requirement | Primary Business Use Case |
|---|---|---|---|
| Bulk SMS | 100% Reach | No internet needed | Urgent alerts, payment receipts, parent notices, OTPs |
| Bulk WhatsApp | High Engagement | Mobile data required | Customer care, catalogs, media updates, interactive chat |
| USSD Services (*123#) | 100% Feature Phones | No internet / 2G compatible | Member self-service, balance checks, farmer registration |
| MPESA Integration | All Mobile Money | Automated API Callbacks | Instant fee confirmation, Paybill reconciliation, disbursement |
| Custom Portals & CRM | Full Enterprise | Cloud Hosted System | Central records, automated workflows, custom reporting |
FAQs
Questions businesses ask before requesting a service.
Short answers to help business, operations, finance, marketing and IT departments decide where to start.
Which MobileSync service should we start with?
Start with the process causing the most delay or customer confusion. If communication is the bottleneck, begin with SMS, WhatsApp or shortcodes. If payment confirmation is the bottleneck, begin with MPESA integration. If records and approvals are scattered, begin with systems development or IT consultancy.
Can one project combine several services?
Yes. Many useful solutions combine services. For example, MPESA integration may trigger SMS acknowledgements, a USSD journey may update a custom system, and a shortcode campaign may feed a CRM or reporting dashboard.
What should we prepare before requesting a service?
Prepare the audience, message examples, payment references, existing systems, approval rules and the business outcome you want to improve. The clearer the current process is, the faster MobileSync can recommend the right solution.